Almost all business owners realize that providing the utmost effective customer support easy for their customers is important to running a feasible business. However it is extremely difficult to run a small business without occasionally having a dissatisfied customer. It was once said that for every dissatisfied customer you’d they’d tell 15 other people.
Well the principles have changed. The net now provides a dissatisfied voice a selection of thousands with an almost endless time limit to state themselves. Comprar Avaliações Google All anyone has to accomplish is give a small business a bad review on Google Places, or Yelp, or Facebook or one of many hundreds if not 1000s of the directory sites, and this 1 incident can make your company look bad sending customers running from your business.
I recently was working together with a client who had exactly this situation. An unusual dissatisfied customer had posted a negative review on his Google Places Page. He knew of the specific situation so he knew it had been real and not just a competitor’s dirty trick. What most business owners don’t realize is it is virtually impossible to obtain a review removed unless you can prove to Google that some one else really is playing dirty pool. But this review was real and even though the account of events (as told by the customer) was not exactly in accordance with what my client told me.
As a small business owner when you get a bad review your initial reaction is always to want setting the record straight. But even as we talked I could explain to my client that there surely is a better way to handle it. You see Google gives the business enterprise owner a rebuttal space right below the review. The manner in which you handle that rebuttal can mean the difference between getting more customers and not.
It might mean eating a drumstick of crow, but it is worth every penny to make sure the bad review doesn’t do the damage the author had in mind.
What we did was to acknowledge that a bad situation did occur. Inside our case the complaint was of a late delivery. Even though the customer had actually given the wrong address over the telephone, we didn’t say that. What we said was that people strive to make sure we get accurate information, but in cases like this something had opted wrong. We apologized to the consumer for that.
Then we took the important thing step to correcting this situation. We offered a substantial discount to the consumer if they’d come in and give us another possiblity to prove our capabilities.
To my knowledge that customer never took my client through to his offer. But what we accomplished with this type of rebuttal was to be able to tell other potential clients these things about us.
Finally another way to cope with them is to make it right with the customer. Do whatever it takes to encourage them to turn that bad review into a good one. But see actually that’s the thing. You can’t go in and revise your reviews. Once they are there…they are there. What you certainly can do is always to go in and give a current review. Once you’ve a satisfied customer that’s what you need to question them to accomplish; to give a revised version of their experience together with your company with a new review.
If you will maintain business today you really have to keep an eye on your internet reputation. You can’t turn a blind eye, because potential customers are looking for you and finding you. It doesn’t take much to have them proceed to your competition. The manner in which you handle bad reviews could be killer vital that you your bottom line.